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Instagram Reels have become an essential marketing channel for commerce marketers, not just an option. In fact, according to Meta's announcement in the second quarter of 2023, the daily view count of Instagram Reels worldwide has reached 200 billion views.
Reels captivate viewers with short, addictive music and engaging videos, and since they are favored by Instagram's algorithm, they have a higher chance of reaching new customers compared to regular feeds.
For these reasons, many commerce companies are actively using Reels to tell their brand stories and promote their products.
Of course, it might be hard to relate if we only bring up examples from large brands with substantial capital. After all, small-scale commerce can't even consider the luxury of flashy studios, lighting, professional camera equipment, and production.
Therefore, in this post, we will explore five types of content that small-scale commerce companies frequently upload to Instagram Reels. We aim to provide practical assistance by introducing the purpose, representative examples, and production techniques of each type, allowing practitioners to apply them immediately.
Let's dive into the world of commerce marketing through Reels!
1. Product Introduction
Product introduction Reels are, quite literally, content that showcases the allure of a product intuitively. Whether you're launching a new product or want to highlight a popular item, you can vividly capture the features and uses of the product in a short video.
The goal of these Reels is to instill a "must-have" desire in customers and stimulate purchases. Brands in fields where visual appeal is crucial, such as fashion, beauty, and food, particularly enjoy using this format.
It's because they can emphasize the product's USP within a short time and showcase details that are difficult to convey through feeds or images.
Example to Consider
American athleisure brand Senita produced a Reel demonstrating how to style a new jumpsuit in three different ways.
< Channel Link: https://www.instagram.com/senita/reel/C-5vQaMSRQP/ >
These videos go beyond just making the product look "pretty"; they show specific scenes and usage tips, making it feel much more realistic from a customerโs perspective.
The key point is that instead of professional models, relatable individuals demonstrate how to use the product, making it more approachable for customers.
Shooting/Editing Tips: When creating product showcase reels, consider these points:
2. Tutorials / Tips
Tutorial or tip-style reels provide content that demonstrates how to use a product or shares related know-how.
By offering useful information from the customer's perspective, you can naturally showcase your product, display your brand expertise, and build trust.
For example, a beauty brand could create short videos on makeup application techniques or product tips, while a kitchenware brand might focus on recipes or cooking tool usage.
The goal of this educational content is to make potential customers feel "informed," thereby increasing their affinity for the brand and ultimately driving purchases. The joy of "discovering something new" is particularly important in short-form content, with over 60% of TikTok users motivated by discovering new things according to surveys.
This trend also applies to Instagram Reels, where well-crafted tutorial videos can be saved, shared, and go viral.
Examples to Consider
Global haircare brand Olaplex distributes a series of short reels demonstrating how to use their hair products.
The basic format involves showing step-by-step application processes with quick cuts, accompanied by a voiceover.
With a prepared script, such as "Take an appropriate amount and apply it evenly to your hair," relevant scenes are inserted to match the narration.
< Channel Link: https://www.instagram.com/reel/DHTSgNIxdEs/ >
This short yet informative Olaplex tutorial reel is crafted to answer the burning question of โhow to use the product effectivelyโ while seamlessly promoting the product itself. It's a win-win situation, donโt you think?
Moreover, many beauty brands are gaining popularity by producing reels with themes like โ5-Minute Daily Makeupโ or โSkincare Routine for Beginnersโ as educational content.
Shooting/Editing Tips: When creating tutorial-style reels, the key is to keep them educational but not boring.
3. Events / Promotions
If you're a commerce business, you can use Instagram Reels to share news about various events or promotions.
When aiming to effectively promote marketing events like sales periods, new product launch events, prize draws, or seasonal limited campaigns, short videos can set the mood and encourage participation.
The primary goal of event/promotion reels is to highlight "don't miss out" opportunities to followers and potential customers, prompting quick actions (purchase, entry, visit, etc.).
Reels can also be exposed to non-followers through the algorithm, making them an ideal channel for spreading important promotions widely in a short time. Especially by utilizing music and subtitles, you can create compelling ad-like videos with higher attention-grabbing power than static banners or images.
Case to Note
Jessica Nguyen, a culinary influencer from Australia, was originally a company employee but started sharing cooking recipes on Instagram after losing her job in early 2020.
She grew her fan base by sharing the process of making food for home parties on her personal channel. During this journey, her homemade chili oil garnered significant interest.
< Channel Link: https://www.instagram.com/reel/CUlmCxjgUN7/ >
Followers began asking if they could purchase the chili oil, and initially, she started selling the product in response to follower requests without any elaborate campaign.
As the number of interested followers grew, she adopted a drop-style sales strategy. Whenever Jessica could produce a certain quantity of chili oil, she treated it as a "limited batch," announcing the release schedule on Instagram and taking orders on a first-come, first-served basis.
Each drop had limited stock, and once sold out, purchasing was not possible until the next production. This scarcity marketing actually heightened the buying enthusiasm among fans, and some customers even joined a waiting list to get their hands on it.
During drops, she would upload reels highlighting the product's unique features (e.g., scenes of adding this chili oil to various dishes) and inject a bit of excitement into followers with phrases like "Drop happening this weekend โ set your alarms."
Shooting/Editing Tips: When creating event reels, the key is to make an impact in a short time and make viewers want to participate immediately.
4. Reviews / Testimonials
Review/Testimonial-style reels contain content featuring real customers or influencers sharing their experiences with a product.
When encountering a new product, nothing holds more sway than a good review. Especially with video reviews where faces are visible, the trust factor skyrockets, leading many commerce companies to share satisfied customers' genuine reactions through reels.
The goal of this type of content is to present social proof, guiding potential customers towards trust and purchasing decisions. There's no stronger advertisement than the message, "Others tried it and loved it," so skillfully incorporating reviews into short reels can yield significant results.
Additionally, by appropriately leveraging UGC, companies can engage in authentic promotions without needing separate advertising shoots, making it efficient from a business perspective.
Case Studies to Consider
Sephora frequently showcases influencer product reviews on Instagram Reels using the hashtag #SephoraSquad. (
Though they're a large company, this method can be tried by commerce companies regardless of size, so we share it here.)For instance, a beauty creator from the Sephora Squad received great feedback by making a reel about their experience using a skincare serum for 6 weeks. The video featured the phrase โI used the XYZ Serum for 6 weeksโ while demonstrating the before-and-after effects, a format that holds particularly strong persuasive power in the beauty sector.
< Channel Link: https://www.instagram.com/reel/Cb1lXoFFkvq/ >
In Sephora's video, the creator candidly revealed her initial skin concerns (acne) and compared her improved skin condition after 6 weeks, conveying strong trust in the product's effectiveness.
The important point is that the content felt authentic because the creator was a real person with genuine concerns, not a perfect model.
Such honest and realistic reviews make viewers wonder, "Could I get the same results?" and increase curiosity about the product.
As a result, inquiries and sales of the product noticeably increased. A satisfied customer's word can be the best marketing, even without the brand emphasizing it directly.
Another example is Penguin Books, which created a reel in slideshow form from reading verification photos sent by followers.
They compiled photos of readers with books and tagged each corresponding reader. This is a great example of a UGC reel that repurposes user-generated content.
Once it gains momentum, you can continuously receive new photos from customers, enabling endless content creation.
Through this, Penguin Books visualized actual readers' satisfaction and provided a sense of reward (pride in being shared) to participating followers, encouraging more voluntary mentions in a virtuous cycle.
Shooting/Editing Tips: When creating or using review-style reels, focus on the following:
5. Brand Story / Behind the Scenes
Lastly, reels in the format of brand stories and behind-the-scenes moments.
This type of content focuses more on the brand's philosophy, values, and behind-the-scenes stories rather than the product itself. The main goal is to emotionally connect with customers and enhance their loyalty to the brand.
For instance, it includes a variety of elements such as the production process, the journey from packaging to delivery, the daily life of the team working in the office, the founder's reflective growth story, and even the hilarious bloopers from the filming set.
Through such content, customers get to see the human side of the brand, making it feel less like a company selling products and more like a familiar friend.
Especially for Gen Z consumers, who value the authenticity of a brand, these genuine stories behind the glamorous image are garnering a lot of positive response.
Examples Worth Noting
A brand named Collins, which makes fragrance products, frequently posts reels sharing the process of creating new products, drawing in customer interest.
< Channel Link: https://www.instagram.com/collinslife_co/ >
As you can see from the thumbnails of each video, they openly share the challenges faced during product creation, with titles like "We checked every corner of the market but eventually gave up" and "What we struggled with until the end."
Even though itโs a brand, they present their behind-the-scenes stories with sincerity, as if writing a personal diary.
This transparency has led many followers to leave comments of empathy and support, ultimately resulting in increased brand loyalty. By continuously sharing the production process in this manner, Collins made customers feel involved and part of the new product launch journey.
We also cleverly linked campaigns and marketing by offering release notifications to interested customers.
This kind of storytelling, which honestly reveals the frustrations and dilemmas leading up to a product launch, forms a strong bond that simple advertisements can't achieve.
Shooting/Editing Tips: Remember these three things when creating brand storytelling reels.
Conclusion
We've thoroughly explored five types of content that small commerce businesses can relatively easily apply on Instagram Reels, along with examples and tips on video shooting and editing.
Shall we summarize briefly?
Looking at successful cases of small commerce businesses operating Instagram Reels, the key point is not about being a one-off but about finding a style through consistent management and experimentation.
Doing all five formats regularly is practically impossible, right? It's more realistic to start with the one format that suits us best, and gradually expand the range based on customer feedback.
Also, consistently monitor comments, views, and shares to gather data on which topics and presentations are effective.
Instagram Reels trends change rapidly, so it's crucial to swiftly leverage trending challenges or audio. However, don't lose sight of the core brand message and deliver it consistently.
Even though short videos require a lot of effort, the potential brand impact and sales boost are significant. Imagine our first Instagram Reel using the tips we've shared!