Guide

Although the subscription has been renewed, the credit usage has not been initialized

Rendering credits

Rendering credits are reset on the 1st of every month, regardless of your billing date. This policy is more generous to users because it allows them to write off both the maximum usage of the month when the subscription starts and the maximum usage of the month when it ends.

We also run this monthly policy for a consistent user experience. For example, if you have unused credits last month, they are all written off first and then topped up with new credits this month. The month is based only on the unused portion of the previous month, and there is no order to exceed the current plan’s maximum credits. (If you downgrade the plan after the month has passed, the credits that exceed the maximum for that plan are not carried over.)

What happens if I exceed the plan’s rendering credits during the subscription period?

Videostew supports free plan upgrades and downgrades. For example, if you run out of credits during a Personal plan subscription, you can upgrade to a higher plan from the billing menu.

At this time, the remaining amount is calculated based on the next billing date of the personal plan, and only the difference for the higher plan is charged additionally.

If the subscription date is the 1st of every month, and the upgrade is made on the 15th, 50% of the previous plan will be deducted and only 50% of the upper plan will be charged

During the subscription, a downgrade to a lower plan is also possible. In this case, the remaining period of the new plan will be charged, and the amount for the remaining period of the existing plan will be refunded.

On the checkout page, select an upper-tier (or lower-tier) plan and proceed with the payment; the refundable amount and the amount that will actually be charged are displayed, so please confirm and complete the payment.

Storage Capacity

Storage capacity is permanently accumulated per account. If you exceed the limit of your plan, you need to upgrade your plan or regularly clean up unused storage.

To check your storage capacity, you can confirm it by going to Home > Top right corner > Profile button > Account and Payment > Usage tab.