Account and Payment Information

Can I try the experience before paying?

It’s free. When you sign up for Videostew, you can try it free for 14 days. In addition, if you participate in the Online Class, we provide 1 month of free usage rights (Personal Plan) for learning how to use Videostew.

Furthermore, content produced in the trial version can be freely distributed on the channel of your choice, according to the terms of Videostew.

Can I receive a proposal and service introduction?

Yes, you can. In the case of a proposal, you can directly specify the plan and period at the online proposal and receive it.

You can also download the service introduction by clicking here.

How do I add a coupon?

If you have received a coupon (voucher), you can add it via the Account and Payment > Coupon menu. Coupons are applicable only once per new account.

When logging in with a Naver ID, a mail is sent to the 'contact email' instead of the Naver email address. Therefore, if you update your 'contact email', you can request the verification email again. For more detailed information, please check the link at Naver Customer Center.

Log in to Naver.
Click on the NaverID button in the login area.
In the profile area, click on the button to edit the verification email on the right.

How do I unsubscribe?

To unsubscribe, please proceed by going to Home Screen > Upper Right Account Profile > Account and Payment > Unsubscribe. The direct link is as follows.

/account

Is there a discount available for educational purposes?

Yes! We offer specially priced educational plans based on the usage purpose and the number of required accounts. Please inquire through Contact Us.

Can I receive a tax invoice?

All payments are processed online through card payment transactions as the default payment method. It is possible to receive a cost breakdown and handle tax matters via card statements. However, if you specifically need a tax invoice, please request it separately, and the payment will be processed through account transfer.

I want to cancel my payment.

If your monthly auto-payment is currently in progress, you can cancel the subscription at any time, and no further recurring charges will occur after the current period ends.

Home screen > Account Click (Top right corner) > Account and Payment > Payment tab

Wondering how the pricing works?

Pricing information is provided on the Pricing Page, and you can compare the features offered for each plan in detail through the feature comparison table.

Plan	Personal	Pro	Creator	Brand-10	Brand-20	Brand-30
Credits	30,000 Credits	60,000 Credits	90,000 Credits	180,000 Credits	360,000 Credits	540,000 Credits
Max length per video	10 min	10 min	15 min	20 min	20 min	20 min
Max quality	FHD	FHD	FHD	FHD	FHD	FHD
Storage capacity	10GB	20GB	50GB	100GB	150GB	200GB
Brand Workspace	-	-	10 items	10 items	20 items	30 items
Voice cloning	-	✅	✅	✅	✅	✅
AI visual generation	✅	✅	✅	✅	✅	✅
Team member invitation	-	-	2 people	10 people	20 people	30 people
AI Voices	1,500 items	1,500 items	1,500 items	1,500 items	1,500 items	1,500 items
Stock library	10 million	10 million	10 million	10 million	10 million	10 million
Background music/effects	50 thousand	50 thousand	50 thousand	50 thousand	50 thousand	50 thousand
Customer support	Online chat	Chat	Chat	Chat/Phone/Video meeting	Chat/Phone/Video meeting	Chat/Phone/Video meeting
Brand template creation	-	-	-	✅	✅	✅

How can I check how much credit time I used?

Click the nickname on the video download pop-up or home screen to see the remaining credit time.

Check credit usage in the video download menu

Videostew renews credits on the 1st of each month and provides the total credit information available for that month. Also, unused credits from the previous month (indicated with '+number') can be carried over and used.

Check nickname creation time in the usage summary

Click your nickname on the home screen and check your credit usage status in [Account & Billing > Usage Summary].

What is video rendering?

Once the job is finished, cloud-server rendering is performed to generate the video file. Each plan has a monthly allowance; for example, rendering one 1-minute video consumes 300 credits.

Although the subscription has been renewed, the credit usage has not been initialized

Rendering credits

Rendering credits are reset on the 1st of every month, regardless of your billing date. This policy is more generous to users because it allows them to write off both the maximum usage of the month when the subscription starts and the maximum usage of the month when it ends.

We also run this monthly policy for a consistent user experience. For example, if you have unused credits last month, they are all written off first and then topped up with new credits this month. The month is based only on the unused portion of the previous month, and there is no order to exceed the current plan’s maximum credits. (If you downgrade the plan after the month has passed, the credits that exceed the maximum for that plan are not carried over.)

What happens if I exceed the plan’s rendering credits during the subscription period?

Videostew supports free plan upgrades and downgrades. For example, if you run out of credits during a Personal plan subscription, you can upgrade to a higher plan from the billing menu.

At this time, the remaining amount is calculated based on the next billing date of the personal plan, and only the difference for the higher plan is charged additionally.

If the subscription date is the 1st of every month, and the upgrade is made on the 15th, 50% of the previous plan will be deducted and only 50% of the upper plan will be charged

During the subscription, a downgrade to a lower plan is also possible. In this case, the remaining period of the new plan will be charged, and the amount for the remaining period of the existing plan will be refunded.

On the checkout page, select an upper-tier (or lower-tier) plan and proceed with the payment; the refundable amount and the amount that will actually be charged are displayed, so please confirm and complete the payment.

Storage Capacity

Storage capacity is permanently accumulated per account. If you exceed the limit of your plan, you need to upgrade your plan or regularly clean up unused storage.

To check your storage capacity, you can confirm it by going to Home > Top right corner > Profile button > Account and Payment > Usage tab.

Are there any events/promotions where I can get free usage rights?

Videostew is running a promotion where you can get 1 month of personal plan usage rights for free. Please check the details for the current promotions below.

Get 1 month free usage by leaving a Videostew review

If you leave a review content containing your feedback on Videostew on SNS, you can receive a one-month free usage right. The review post must be written in detail and directly by you; automatically generated review posts using GPT, etc., cannot participate in the event. (Well-written review posts or review posts posted on your own domain are provided with a two-month usage right through internal screening.)

If you have a link to content you created directly, please include screenshots of the editing screen, etc.

Next are the instructions for participating in the review event.

Subscribe to the Videostew YouTube channel
Videostew 온라인 클래스 강의 영상 시청하기
Leave a review of using Videostew on your blog or other owned channels (include lecture video address and Videostew site address): No need for text posting; you can post on all SNS such as YouTube or Facebook. However, if you post review content on a domain you own, we will provide an additional one month usage right.
Leave the review URL with Videostew's 문의 and receive a 1-month access pass

Guide